Mister Donut official statement has been released about the vermin issue circulating now on the web. According to them, the video that was taken at the kiosk with the rat crawling on top of the donut was after a month already of no operation.
The picture on the left shows a Mister Donut kiosk after the MRT management allowed the pull-out of left-over donuts.
Mister Donut official statement:
Starting January 1, 2016, all MRT kiosks, including Mister Donut shops, were not given access permits to operate by MRT3-DOTC. The aforesaid access permit has always been issued by MRT3-DOTC on a monthly basis and this action of not issuing the access permit for January 2016 was a sudden directive from MRT3-DOTC and that even shop personnel were not allowed to retrieve items and goods.
Leftover Mister Donut products, which are normally picked-up the following day, were not allowed to be retrieved by MRT3-DOTC. Thus, when the said video was taken, the subject shop had been closed for more than a month and a half already. At that point, the shop was still off-limits to its personnel, even for cleaning. The MRT3-DOTC security personnel refused access to stall tenants’ shop personnel.
After the video broke out, the Mister Donut franchisee requested permission from MRT3-DOTC security personnel to retrieve the leftover donuts and to clean the shop citing pest infiltration but his request was denied by the station supervisor of MRT3-DOTC. It was only after several appeals and explanation, that pest infiltration might affect the train passengers, permission was granted. However, the permission granted by the MRT3-DOTC security personnel was only for the retrieval of the left-over donuts and did not allow cleaning of the shop or removal of signage/logos.
We are told that to date, all shops in the MRT stations remain closed and the issue on the issuance of access permits is pending with MRT3-DOTC.
While Mister Donut holds its franchisees to the highest standards of quality, however, we were unable to require strict compliance because of the situation above-described. Undoubtedly, the video, made possible only by the peculiar circumstances, unjustly damages our brand.
We hope that the video can be viewed in this context.
Respectfully yours,
Mister Donut Philippines Management
